![]() I contacted EA support and they had no additional advice other than sending me these two links: I reinstalled the game 3x, repaired 3x, uninstalled and reinstalled the EA app all with no luck. I followed your steps and while it did get the game in my EA App, it gave me an error that states: "The Sims Medieval cannot run. Windows 10 user here and original discs owner. The error above only applies to the base game. If you also own The Sims Medieval: Pirates and Nobles Adventure Pack, it should be redeemable directly on Origin / EA App. Refresh your Origin / EA App library, and your game should be available for download.Enter your Sims Medieval code in the 20-digit field, then click Register.Once logged in, scroll to the bottom of the page and look for the Register a Game button, or visit this link.They should be the same as your Origin / EA App login, as this will determine which account the game is registered on. Using the Login button on the top left, log in to The Sims 3 website using your EA Account login details.To register The Sims Medieval and access your digital download, please follow these steps: Unfortunately, the error message points you to the incorrect website, which is used for redeeming The Sims 3 bonus content, and requires 16-digit codes, while The Sims Medieval has a 20-digit code. Please redeem your code at the following site. We're sorry, this code cannot be redeemed here. If you own a disk version of The Sims Medieval and have tried to register it on Origin or EA App, you might have been greeted with the following error: Information, Guides and Announcements for the EA app.
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